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¿ì²¥ÊÓƵ Cortland Community College is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the  and summarized at . Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to the Provost’s Office for investigation and resolution. If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined at . And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department as outlined at . Please note, this does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures. Furthermore, please visit Professional Licensure Disclosure | ¿ì²¥ÊÓƵ Cortland Community College for a list of the College’s Professional License disclosures.